A Tale of Three Cards. The Sequel.

Card 1 and Card 2 – case closed.

Card 3. Now this one made me angry.

Today, 3:43 PM. Has been waiting for 5 weeks for the temporary PIN to come via snail mail. On 29 January I phoned the bank’s card center, explained what I wanted, and was promised that the PIN would arrive in 2 weeks. Now 5 weeks later still no PIN.

Thinking that the bank’s official facebook page would be faster, and trusting the statement in the Messenger dialog box that the bank “typically replies instantly”, I sent a message.

More than 6 hours later, still no reply.

I phoned the bank’s call center again. And the agent weakly responded “it should have arrived”. Wrong response. I retorted “It should, but it did NOT, that’s why I’m making this call”.

Long story short, the agent said another PIN will be sent. And it will take 2 weeks! The irate customer had been waiting for 3 weeks MORE than the promised 2-week duration, and you are treating this as business as usual?

He asked the customer is it urgent to get the PIN? Another wrong question. Do you want the card cut into two? Of course it is urgent.

He got the drift and said he’ll request urgent action.

Unbelievable.

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