“Assalamualaikum En Nordin. Welcome…”. And a smile.
Eh? How come she knew my name? What had I done wrong?
She could not have communicated with the gate staff who only had a cursory look at my boarding pass 60 seconds ago. And memorized how I looked, the colors I wore and what I lugged from mere verbal description from the gate staff.
Years ago when flying business, I got used to being greeted first name by the cabin crew. That was easier, since they must have known from the manifest and memorized who sat where.
Then I realized that the DSLR bag I carried had a homemade tag with my name printed on it. But the font was small. Nevertheless she must have read my name off the tag.
In the milliseconds all the above happened, I felt wonderstruck of her sharp eyes and observant nature. And felt happy that the crew of an airline that was having a very tough time navigating the aftermath of the double disasters, had taken the time and made the effort to continue giving the legendary service the airline had been known for so long.
My prayers are with the airline. May things get better and may all the trials strengthen the resolve of the airline and its crew and staff. And to emerge better, stronger, faster…